The values of the error codes that appear on the display of Samsung washing machines - dE, door, DE1, DE2, DC, DC1, DC2, ED, DC3, DDC - indicate problems with the hatch or additional door. This is a fairly simple problem that you can solve on your own.
On models not equipped with a display, this error is indicated by the lighting of all mode and temperature selection indicators. This is shown in the photo below.
Error display by indicators
- Error codes - dE, door, DE1, DE2, DC, DC1, DC2, ED
- Problems with the additional door
- Samsung washing machine catalog with reviews
Online diagnostics of a washing machine
If your machine stops washing or rinsing clothes normally, then some kind of malfunction or breakdown has occurred.
You can try to find the problem yourself. Run diagnostics
Select which operation your washing machine does not perform:
1. Doesn’t drain 2. Doesn’t rotate the drum 3. Doesn’t spin clothes 4. Noises, knocks, buzzes when spinning 5. Doesn’t turn on
Checking the operation of the drain pump Is the drain pump of the washing machine working? Yes No I don’t know << Back
Clogged hoses in the washing machine If the sound corresponds to the normal sound that has always been observed when the device is working, the cause is probably a clog.
Was there a blockage in the drain hose? Yes
<< Back
The drain pump does not work! If the sound matches the normal sound of the drain pump, it is recommended that you check the drain filter first.
After cleaning, does the drain pump work and does the washing machine drain water? Not really
<< Back
Operation of the drain pump The sound of the pump is usually immediately audible and noticeable. If there is no sound, the pump is not working. We are looking for how to separately enable the water drainage program. As a rule, this is a separate option. After the program has been turned on, the pump should start working in 1-3 seconds. If everything is done correctly and the pump is operational, a buzzing sound will appear. If you hear no buzzing or other sounds when you turn on the program, the pump is probably faulty.
Is the washing machine drain pump working? Not really
<< Back
Clogged car hoses If you have identified a clog in the hoses, you need to disassemble them, clean them, and then reassemble everything.
Does the washing machine drain well? Not really
<< Back
Hurray, you did a great job, you fixed it.
<< Return to the beginning of diagnostics
The drain pump is faulty, call a professional.
<< Return to the beginning of the diagnosis.
The washing machine does not rotate the drum. During the operation of the washing machine, such a problem may occur. Each model has a different drum operation. It rotates according to a given algorithm, which is set by the program. This principle applies to spinning and washing. If you are not sure whether the drum is not spinning or whether it is working, put the laundry in the washing machine. Start the spin program. If the machine is running, it will first drain the water and then start spinning. In this case, a rotational process will be observed. If rotation is not visible, then check the belt. First, turn off the program, then unplug the wire from the outlet so that power does not flow into the device. Now you need to remove the back cover. You will need to carefully inspect the drum belt. It is quite easy to determine whether it is in the wrong position or damaged.
Is the washing machine belt torn or stretched? Not really
<< Back
Broken drum drive belt If the belt breaks, it will be immediately visible. There are also often cases when the belt simply stretches, which is why the drum, accordingly, does not rotate. Do not allow the machine to operate if the belt breaks. It is important to check whether it has wound around the engine pulley or broken the wiring to the engine. The heating element and temperature sensor may also be damaged if the belt does catch the wires. It is imperative to ensure that the belt model is original. If you choose an unsuitable or low-quality product, this will affect the performance of other devices. How do you know what kind of belt you have? There will be a marking written on the old one, compare it with the one indicated on the belt offered to you. You can also find out belt information by car model.
<< Return to the beginning of the diagnosis.
Washing machine motor malfunction If a malfunction is not found, the block with wires must be disconnected from the electric motor. Carefully remove it. We visually evaluate the engine. It may have melting, cracks, or other effects that clearly indicate damage. We call the windings of the tachogenerator and the engine. It is important to understand that you can fully study how correctly the engine operates and whether there is a malfunction only at the stand. If rotation does not occur, there may be a problem with more than just the motor. Sometimes the cause is a malfunctioning electronic module. If a short circuit occurs in the engine, the module could be damaged, while the engine remains operational. Also, the wires could be damaged.
<< Return to the beginning of the diagnosis.
Repairing a washing machine that does not spin clothes After completing the washing process, the washing machine may not spin properly or may not start spinning. Firstly, look, perhaps another mode is set, which does not involve turning on the spin cycle at all. This happens, for example, with programs related to washing woolen items and delicate fabrics. To check, run the spin cycle separately. If the washing machine does not drain water, we proceed to check the pump.
Does the washing machine now spin clothes? Not really
<< Back
Congratulations, you have solved your problem!
<< Return to the beginning of the diagnosis.
Repair of washing machines, imbalance Modern washing machines place the laundry on the drum before spinning. This is necessary for quality work. Check if this feature works. Sometimes a situation occurs when things get wrapped up in a ball that cannot be unwound automatically within a certain time. At this point the work stops. You need to unwind this laundry yourself, lay it out and continue operating the washing machine. In this case, it is important to turn off the machine, and then, when the laundry is laid out, turn on a separate spin program.
Does the washing machine now spin clothes? Not really
<< Back
Washing machine repair, drum drive repair Now you need to check the drum drive belt. We remove the cover and visually assess the condition of the belt. There should be no damage. If the tension is weak, the spin may not turn on. If you need to replace the belt, you should only replace it with the original one. After replacing, we try the program again.
Fault found, does the washing machine spin? Not really
<< Back
The engine or electronic module is faulty, call a repairman to your home.
<< Return to the beginning of the diagnosis.
The washing machine hums, makes noise during the spin cycle, rumbles, and makes a jet plane noise. If the washing machine makes noise during operation, making unusual sounds, it’s time to pay special attention to it. In this case, a visible breakdown or lack of functionality may not be observed, but the appearance of strange sounds indicates that it is time to look for a malfunction. It is important to understand that a new car that has just been delivered should be inspected for shipping bolts. If you forget to remove them, noise and vibration are inevitable. So, let's begin! We turn the washing machine drum and listen to extraneous sounds.
When rotating, do you hear extraneous noise, hum, balls rolling, does the drum move unevenly with slight jamming? Not really
<< Back
If the drum rotates and uncharacteristic sounds appear, including vibration, it’s time to check the bearings. If they malfunction, they will have to be replaced.
<< Return to the beginning of the diagnosis.
The counterweight of the washing machine has come loose. The fastening of the counterweights must also be of high quality. If they are “loose”, it’s time to eliminate this defect. In some cases, you can notice that the bolts that secure the stones are completely missing. In this case, the connectors for mounting will be visible. The bolts need to be found and put in place - they probably simply came loose. A rumble heard while the washing machine is operating may indicate that the bolts have partially loosened. To check the bolts, you can simply push the drum. If it is secure, the bolts are fine. If it moves, there is a defect.
Do you hear any noise, clanging or rattling noises when moving the washing machine tub? Not really
<< Back
The counterweight has come off
<< Return to the beginning of diagnostics
Checking the shock absorbers of the washing machine Checking the shock absorbers. If you hear vibration or excessive noise during the spin cycle, there may be a problem with the shock absorbers. Sometimes the washer moves. Now let's check the functionality. Remove the top cover. Click on the tank, move it five to seven centimeters down. A normal reaction will be observed if the tank rises sharply, jumping a little and stopping in its normal place. If this does not happen, the shock absorbers need to be replaced.
Are the shock absorbers of the washing machine working? Not really
<< Back
If a visible defect has not been identified, check whether a foreign object may have entered the machine. Replacing shock absorbers. The problem with shock absorbers wearing out occurs quite often over time.
<< Return to the beginning of the diagnosis.
Replacing washing machine shock absorbers. Malfunction and wear of shock absorbers is a fairly common phenomenon.
<< Return to the beginning of the diagnosis.
The washing machine does not turn on. It is worth trying to find the cause of the problem yourself and fix it. We start by connecting the device to the network. Next, click on the “network” button. In different car models, different indications are triggered: here either the display will start working, or, on the contrary, some other button.
Does the washing machine have an indicator? Not really
<< Back
Hatch lock lock (UBL) You can check it by turning on any of the programs. We choose what we will use. Click on the corresponding button. Don't forget to pay attention to the inclusion. As a rule, the process of activating a function is characterized by the presence of a certain sound, for example a click, with which the device makes it clear that pressing again is not necessary and the machine is already working. If there is no sound, the button may be broken. In this case, the main thing that must be done is to block the hatch and start working. If this happens, everything is fine.
The washing machine is blocking the hatch and the UBL is triggered? Not really
<< Back
Water fill valve malfunction
<< Return to the beginning of the diagnosis.
The washing machine hatch does not lock
<< Return to the beginning of the diagnosis.
No indication Checking the electrical circuit. If you notice that the washing machine does not respond to being turned on, it is first recommended to check the power supply. The outlet may be faulty. Try connecting another device. If the outlet works, you need to check whether the circuit that conducts energy through the washing machine from one element to another is intact. To do this, you will need a multimeter, which will help you fully analyze the ability to respond to an electrical signal at several stages of operation. If there is no network connection anywhere, this is probably the problem. We carry out this manipulation until we reach the electronic module. If we are talking about an old washing machine, here it will look like the device’s program. When you turn on the button, there should be no breaks in the circuit. If the circuit works, everything is fine electrically.
Is the washing machine's power supply OK? Not really
<< Back
Repair of electronic module (unit)
<< Return to the beginning of diagnostics
Contact circuit fault
<< Return to the beginning of diagnostics
Please note that the ED code appears on older models that are no longer in production. Let's look at the reasons why a breakdown occurs:
- The hatch is not completely closed.
- Contact connection error due to broken hook or entire mechanism.
- The lock is faulty.
- UBL contacts or wires are damaged.
- Incorrect connection.
- Control module failure.
- The error occurs if the lock was closed/opened more than 20 times in 2 minutes.
- The reason may also be strong impacts on the door during operation and powerful pressing of the door due to the difference in pressure in the “Boiling” program.
Washing machine "Samsung Diamond"
The closing signal does not reach the electronic module, and as a result, this code appears and the operation of the machine is blocked. Let's look at each point about what needs to be done to correct the situation:
- You just need to close the hatch tightly until you hear a characteristic click, and restart the program.
- Breakages of the back part of the lock—the hook or internal fasteners—occur. This occurs due to premature pulling of the hatch opening handle, which leads to the breakdown of one of the parts of the mechanism. You need to remove the door and disassemble it. Then install a new one in place of the damaged back part of the lock. Depending on the Samsung SMA models, different devices are used. You need to select by VIN number.
- The lock locks the door during the entire wash program and current flows through it continuously. This leads to wear and tear and the UBL breaks over time. In this case, it needs to be replaced. All work is performed on the SMA disconnected from the network. The clamp on the cuff is removed. Then the part next to the lock is pulled off. Two self-tapping screws are unscrewed and the UBL is pulled out of the body. After disconnecting the chip, it is replaced with a new one.
Do you wash your shoes in the machine?Oh yes! No
- Sometimes the contacts become damaged or become oxidized. To restore, we take out the lock as described in the paragraph above and clean or change the connections. We check the integrity of the wires using a multimeter. If necessary, we install new ones.
- Sometimes when replacing, the location of the chip is confused. The same situation occurs when installing individual contacts. Therefore, the electronic controller does not receive a signal informing that the hatch is closing. Advice! Before starting work, take photos!
- The module may be damaged if there is a power surge, for example, if the UBL breaks down. In this case, it is necessary to purchase a new one or repair the damaged one. You can't do it without a home appliance repair service.
- The error will go away if you unplug the washing machine for a few minutes.
- Same as point 7.
Expert opinion
I work in the household appliance repair industry. Extensive experience in restoring washing machines and dishwashers.
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As you can see, most of the probable causes can be corrected on your own.
Problems with draining water (E2, 5E or 5C)
It happens that incorrect operation of the washing machine is manifested by the fact that the water drainage does not work. In this case, the following designations appear on the display: E2, 5E or 5C.
If it is difficult to drain water from the washing machine, then you need to check the outlet of the drain pump: it may be clogged with debris and foreign objects
This encoding draws our attention to the possible presence of the following problems:
- there is some physical obstacle preventing water from draining from the hose: it is clogged or pinched;
- the hose is connected to the machine incorrectly;
- the unit pump has failed;
- internal electrical wiring is broken somewhere;
- the blockage could have occurred not in the machine itself, but in the sewer, as a result of which draining became impossible;
- plumbing fixtures were operated in violation of the temperature regime, and the water in them could simply freeze.
In order for the drain to continue to work properly, the possible causes of problems should be eliminated one by one.
You need to check the permeability of the sewer, sniff to see if there is a smell of burnt wiring, check the hoses and change the pump if it is not working.
Problems with the additional door
A number of Samsung SMA models are equipped with a door for additional loading of laundry during washing. The practicality of such a solution raises questions; in many ways, it is a marketing technique. A number of errors are associated with this device. Let's consider decoding and correcting them.
DC3
Causes:
- The additional door was opened before washing began. Everything is simple here - close and launch the program again.
- The lock is broken and the signal does not reach the module. The lock needs to be replaced.
Additional washing machine door
DDC
This Samsung error code appears if the additional door is opened incorrectly during washing. According to Samsung's instructions, you first need to press the “Pause” button, and only then open it.
It is necessary to close the hatch and turn on “Start”. The wash will resume.
As you can see, everything is quite simple. And if the electronic module is not damaged, then most sources of problems can be corrected independently.
Information about the water level in the machine (E7, 1C or 1E)
The Samsung washing unit has a sensor that monitors the water level - a pressure switch. If codes E7 , 1C or 1E , then the information about the water level necessary for operation has not been received from the pressure switch.
If the pressure switch tube is clogged with lint that has gotten into it, the connection between this device and the control unit may be disrupted: water will be drawn in, but not heated.
The reasons for the absence of the necessary signals may be as follows:
- the pressure switch itself has failed;
- there were problems with contacts;
- the sensor tube may be pinched, clogged or punctured;
- the pressure switch is installed in violation of the rules;
- the problems are related to the operation of the control module.
In order for the problem to be solved, it is necessary to remove the sensor, check its tube, clean this part and install it correctly. If a sensor is found to be damaged, it should be replaced with a working one.
If the Samsung washing machine registers incorrect frequencies for more than 5 seconds, an error lights up and the water drain is turned on for 3 minutes.
A heating element
Errors in the operation of the heating element may have the following codes: NOT, HE1, HE2, HE3, H1, H2, NS, NS1, NS2, E5 or E6. Such problems arise due to the following points:
- Problems in the internal electrical network: short circuit or break.
- The heating element itself broke.
- The temperature sensor is broken.
- Steam function execution errors.
- Incorrect connection of the machine to the electrical network.
To troubleshoot problems, you need to try again to correctly connect the machine to the power supply, and if they recur, call a professional service center.
Tachogenerator (or motor) of the engine
If the motor breaks down or it cannot work correctly due to a blockage or too much laundry, then the Samsung machine may issue codes 3E, 3U1, 3E2, 3E3, 3E4, 3C, 3C1, 3C2, 3C3, 3C4 or EA. The reasons for such errors may be:
- Engine blockage due to foreign objects getting into it.
- Problems with internal wiring or contacts.
- Malfunction of the tachogenerator itself.
- Motor overload due to exceeding the permissible weight of the laundry.
- Incorrect engine assembly.
- Control module error.
To solve these issues, you need to reduce the amount of dirty laundry in the machine drum, remove blockages, correctly assemble engine parts, fix problems with electrical wiring or contacts, or replace the corresponding broken parts.
Calling the master: how not to make a mistake?
Repair work to restore the functionality of household appliances should be entrusted to specialists . The technician can diagnose and repair the damaged unit. In some cases, it may be necessary to replace a damaged piece of equipment.
The called specialist diagnoses the equipment, repairs and replaces parts or components that have become unusable.
In other cases, you need to contact a company that repairs washing machines. Information about such services can be found on the Internet by adding the name of your city to the search. Having arrived on an official call, the master will draw up an estimate and issue a receipt indicating the amount of work performed.
Some companies specializing in the repair of household appliances carry out diagnostics and call a specialist free of charge if the technician carries out the entire range of further repair work.
Approximate price for the work carried out (the cost differs by region and company providing repair services):
Diagnostics if the client refuses further repairs is a paid service.
Calling repairmen based on random advertisements does not guarantee that the specialist has the appropriate qualifications and is able to carry out high-quality repair work. A private individual will not guarantee the quality of the work performed and is not responsible for the final result.
No signal from the vibration sensor (8C1, 8C, 8E or 8E1)
The fact that the signals from the VRT+ device have stopped coming will definitely be displayed on the Samsung machine on its display with codes 8C1, 8C, 8E or 8E1 . All of them indicate that there are problems with the correct operation of the sensor.
This sensor error is caused by the following reasons:
- the vibration sensor of the washing unit has failed;
- there were problems with the internal electrical wiring;
- The unit was assembled in violation of technical standards.
Check the sensor connection contacts and electrical wiring. Then assemble the unit and test it in operation. If the problem persists, then the sensor itself is faulty. It should be changed.
Imbalance
If the device is unbalanced, the display will show UE, UB or E4. This happens due to the following factors:
- Uneven distribution of laundry in the machine.
- The unit is out of balance.
You need to do the following: evenly distribute the laundry inside the device and balance the device according to the instructions.
Preventive actions
Simple preventive measures will help maintain the performance of the heating element.
- It is necessary to regularly clean the heating element with special chemicals. They are used in accordance with the instructions.
- You should not use detergents for hand washing in the machine, as they create a lot of foam.
- After washing, the rubber cuff must be thoroughly wiped, removing all moisture.
- The machine door must be handled very carefully, in one motion.
- Storing detergents or other heavy items on the surface of the machine is not allowed.
- Do not overload washing machines. For example, if a Samsung Diamond washing machine is designed for 6 kg, then it is unacceptable to load more.
Repairing a washing machine is not always a difficult and impossible process. You can often get rid of the malfunction indicated by the display on your own.
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What does the code that the LG washing machine produces mean?
The DE error is one of the most common. Many owners of LV washing machines encounter it. It can appear at any time:
- during washing;
- when rinsing;
- during the spin cycle.
When I try to restart the program, the error occurs again. In this case, the door of the device is not blocked. Sometimes the error is coded with the letters dE1, dE2 or DOOR.
Not all LG washing machines are equipped with a display. If it is not there, then the DE error will be indicated by the simultaneous flickering of all indicators: temperature, wash and rinse.
What it is? Error DE stands for door lock. It means that the hatch is not fixed, which means that the device cannot continue to operate.
When you can remove errors yourself
If the screen shows an error, there are a few simple steps you can take to resolve the problem.
- First check the connection to the electrical network. It is important that there is no mechanical damage. Also, the machine must be connected directly to the electrical network, and not through an additional device in the form of an adapter or extension cord.
- If the message is displayed for the first time, you should disconnect the device from the electrical network and turn it on again after 10 minutes. Sometimes electronics fail.
- The contacts may simply come off, so you should check their integrity and the correct connection of the cables. It is especially important to check the connection of the wires from the main module to the heating element.
If the code occurs again, you should call a specialist.
