Cleaning entrances to an apartment building in 2022: standards, what is included

Normative base

The main legal act in this area is the Housing Code (Article 36). Issues of maintaining order in apartment buildings are regulated by the provisions of GOST R 51617-2000. The frequency of cleaning entrances and staircases is established by Decree of the State Construction Committee of the Russian Federation No. 170, which approved the “Rules and Standards for the Technical Operation of Housing Stock” on September 27, 2013.

Decree of the Government of the Russian Federation No. 290 dated 04/03/2013 approved the minimum size of work (their list). Cleaning of the territory of the house is carried out according to the rules for maintaining the property of an apartment building N 491 dated 08/13/2006. If the standards for maintaining cleanliness are not observed, citizens can draw up a letter of claim against the company that carries out the trust management of the property of the apartment building.

Putting things in order after renovation

After repairs, the entrance must be cleaned by the management company. It is she who provides favorable and safe living conditions for citizens, and also guarantees the proper maintenance of common property in the house. If after repairs there is construction debris left in the entrance, the management company employees are required to remove it.

After this, general cleaning is carried out, which includes the following items:

wet cleaning of landings and staircases on all floors;
washing gratings, railings, cabinets, doors, handles, closers, heating radiators and other elements related to the common property of an apartment building;
washing windows and window sills.

To figure out who should clean the entrance after the renovation, you need to read the agreement that the management company drew up with the contractor performing the renovation.

If the estimate includes the cost of clearing the entrance of debris, then this will be done by the contractor. The absence of this clause implies an automatic shift of responsibilities to the HOA. In any case, it is not the residents who clean the entrance after renovation .

Who is responsible for cleaning hallways?

The management company (MC) is required to maintain order in common areas (CP) in high-rise buildings. When there is none, then a homeowners association or other structure representing the interests of residents. Cleaning the entrance by the management company can be done by hiring an employee or engaging a cleaning company. All of them provide their services on a reimbursable basis.

Thus, who should clean the entrances to an apartment building? A citizen or legal entity selected by the Criminal Code for the role of cleaner. A contract is concluded between them (labor or for the provision of services).

Where can I get the document?

You can view the schedule at the management company . To do this, you need to visit the office and ask for the relevant documentation.

Another option is to contact the person in charge of the house (chairman) and ask him about the specifics of cleaning at a specific address.

In many entrances, the cleaning schedule is printed and posted on the notice board or at the concierge. This grid changes every month. The cleaner makes daily notes in it about what work was performed and on what date it was performed. This system is very convenient, as it allows residents to control the quality of services provided.

You can view the schedule on the Internet . This grid can be downloaded and printed so that all owners of an apartment building can see it.

Residents need to control not only the marks made by the cleaner in the grid, but also the actual performance of the work. If there is a signature on the schedule, and the entrance is dirty, you need to inform the person in charge of the house about this.

What is included in the cleaning of entrances

Order must be established throughout the entire territory of the MNP. This:

staircase and its landing;
elevator cabin;
attics;
basement;
corridor;
utility room

In addition, the entrance cleaner is required to periodically wet clean doors, windows, railings, radiators, grilles, window sills, etc.

Standards and rules

The standards and rules for cleaning entrances require compliance with the following standards:

strict adherence to the established schedule;
regular dry and wet cleaning of corridors, elevators, stairs, flights and ramps, vestibules and halls;
removing dust from window sills, grilles, railings, mailboxes, etc.;
window cleaning;
carrying out deratization and disinfestation;
sanitary treatment of the garbage chute.

When carrying out sanitary and hygienic measures at the entrance, the staircases must be simultaneously ventilated. To do this, open the windows, frames and transoms. Read more in this article.

Frequency of implementation

The cleaning schedule for entrances to apartment buildings is established by regulations.

Every day the floor is swept with a wet broom in the corridor of the 1st and 2nd floors, the area in front of the garbage receptacle and the elevator.
Twice a year – wiping radiators and railings.
Once a week – cleaning the front entrance.
Once every 3-7 days - sweeping the remaining floors.
Once a year - wiping windows, door panels, electrical panels.
2 times a month – washing the floors in the corridor and elevator.

Taking into account these rules, a schedule is drawn up, which should be available for review by all residents of the apartment building.

Cleanliness is by law

If the cleaning of your entryway seems unsatisfactory, you can go to the housing department and voice your concerns. By law, your complaint must be examined on site.

If the situation does not improve even after this, you can contact higher organizations (for example, the prosecutor's office), which must resolve the issue within 1 month.

Don’t forget that even if there was no contract for cleaning the entrance, by law your entrance must still be cleaned in accordance with the law.

But to prove your “right to cleanliness,” keep payment documents for housing and communal services.

Another option for the cleaning schedule, look carefully at the nuances here:

To enlarge the picture, click on it

Payment

Monetary remuneration for such work is made at the established rate. The payment amount is included in the utility bill. Charges are generated monthly. The price for cleaning entrances is calculated taking into account the schedule and time standards for performing certain actions, as well as the employee’s salary. You should also consider the cost of consumables, detergents and additional equipment. If a cleaning company is involved to clean the entrances, then it sets the price. In this case, the invoice is issued by the management company, which in turn divides the amount indicated in it among all residents of the apartment building according to their share in the common property.

Arbitrage practice

Decision No. M-1457/2013 in civil case No. 2-1598/13 dated October 17, 2013, issued by the Bogorodsk City Court of the Nizhny Novgorod Region, may look interesting. The essence of the case is as follows - in the interests of a resident of the house, who is a pensioner and is unable to independently file a claim with the Criminal Code due to his age, the prosecutor appealed to the court with a demand to oblige the Criminal Code:

clean entrances and other common areas;
carry out deratization and disinfestation.

The defendant’s representative did not agree with these requirements, explaining that:

the prosecutor had no right to go to court;
payment for cleaning is not included in the tariff for repairs and maintenance of housing, and therefore should not be paid;
deratization and disinfestation are being done, but residents simply do not see it;
apartment owners were given an explanation that at the general meeting a decision could be made to include cleaning as part of the fee for repairs and maintenance (with a simultaneous increase in such fees).

What the court decided:

Part of the prosecutor's claims for deratization and disinfestation must be rejected, since no evidence has been provided that these works are not being carried out (the burden of proof lies with the plaintiff - editor's note), and the testimony of witnesses on the plaintiff's side cannot properly testify to failure to perform this type of work (in accordance with Art. and Art. Code of Civil Procedure of the Russian Federation).
Part of the claim for cleaning of entrances was also denied for the following reasons:
the contract for the provision of the relevant service did not say; accordingly, it was not included in the payment for repairs and maintenance, and therefore should not have been provided.

Download for viewing and printing: Article 56 of the Civil Procedure Code of the Russian Federation “Obligation of Evidence”

Article 60 of the Civil Procedure Code of the Russian Federation “Admissibility of evidence”

The emergence of conflict situations

Often, apartment owners are dissatisfied with the quality of services provided by the company providing trust management of property, including cleaning up the corridors and other areas of the entrance. Such situations may arise:

if the work of the cleaner of the entrances of residential buildings was not carried out according to the approved standards or was not carried out at all;
due to the negligence of the management company itself.

First, it is recommended to send an appeal to the management company with a request to conduct an inspection and take measures to eliminate deficiencies.

Filing a complaint about poor housekeeping

There is no set form for the form. However, a written request must comply with all rules for the preparation of official papers. Errors, blots, and strikethroughs are not allowed in the text. In addition, the complaint must not contain incorrect or obscene language. Misrepresentation of information is also unacceptable. The appeal can be handwritten or prepared in printed form. It can be signed by either one owner of real estate in an apartment building or several. In general, the complaint consists of three parts; we will describe each of them.

Introductory. Includes information about the management company (full name, location address); information about the applicant or several (last name, first name, patronymic, zip code, city, street, house, apartment of residence, contact phone number).
Main. The essence of the claim should be stated (in as much detail as possible); a reference to regulations is indicated; requirements are listed.
Final. Consists of a list of attachments, date and signature (or several if the complaint is a collective one).

You can view/complain about poor cleaning on our website. It is recommended that the application be submitted in two copies, one of which with a note of acceptance is kept by the applicant. If management company employees refuse to register a document, then it can be sent by post by registered mail with acknowledgment of delivery.

What documents need to be prepared

There is no specific list of required documents to be submitted. In most cases, these are documents confirming the violation: photographs and videos. A copy of the agreement with the management company on the provision of services may also be attached. In addition, the applicant has the right to independently study the legislation and refer to those articles that are violated and attach a printout.

If residents do not have sufficient knowledge and time to resolve the issue, they can involve a representative. Then the complaint will need to be accompanied by a copy of a notarized power of attorney, giving the specialist the right to represent the interests of the owners of apartments in the apartment building in various authorities.

Options for resolving the issue

If the company carrying out trust management of the property of the house does not take any action or completely refuses to accept documents, then it is recommended to contact the competent authorities. Who should I complain to about the management company? You can send your application to the following departments:

Rospotrebnadzor;
prosecutor's office;
court;
Housing Inspection;
administration of a district or locality.

The complaint is drawn up in an official form and contains the following information:

name of the organ;
its location;
applicant's details (full name, registration address, telephone number);
indication of violation;
reference to a legal act;
information that the appeal was sent to the Criminal Code, which ignored it;
petition;
date of;
signature.

The form of the document is not important. The main condition is compliance with the rules of official style and clarity of requirements.

Complaint about poor cleaning

If a citizen is sure that the cleaner does not clean the premises well and violates the standards established by law, he has the right to appeal the actions of this employee. You need to contact the management of the management company . Initially, this can be done in a conventional form.

If measures are not taken, a written complaint . The management company creates a commission whose members evaluate the quality of the work performed. The document must reflect what citizens are not happy with and what provisions of the law have been violated. When the commission comes to the conclusion that cleaning is poor, the management company takes appropriate measures.

made must be sent to the owners . If no action is taken in response to the application, you should contact the Rospotrebnadzor office. The next stage is the housing inspection.

Important! If the listed organizations do not take proper measures, you need to file an application addressed to the prosecutor.

Possible outcome of the complaint

In practice, management company employees often do not respond to complaints filed by residents. This behavior can have negative consequences. Every citizen has the right to initiate a general meeting of residents , at which the question of changing the management organization is raised.

In addition, persons living in the house can write a complaint to higher authorities , for example, the housing inspectorate, Rospotrebnadzor, or the municipal administration.

As a result of these measures, the perpetrators are fired, and payments are recalculated based on poor-quality services provided.

Thus, cleaning activities in the premises of the entrances are regulated at the legislative level, therefore, in case of violation of these standards, residents can write a complaint. Initially, the application is submitted to the Criminal Code; if there is no response, it is submitted to higher authorities.

How much does the service cost?

The cost of cleaning entrances depends on the area of the apartment occupied by the owner. Payment is made based on tariffs per 1 sq. m. The management company calculates this amount based on upcoming costs.

The main expenses fall on the following items:

staff salaries;
purchase of consumables;
payment of taxes;
commission of payment systems;
payment to contractors who maintain personal accounts, draw up receipts and deliver them to residents.

As a rule, accepted tariffs are reviewed once a year. Read more in this article.