Modern household appliances are usually equipped with an electronic self-diagnosis system. If a household appliance is not functioning properly, the built-in system independently checks its operating status. When any malfunction is detected, it displays a specific code. The most common problem with washing machines is blockage, which is indicated by error E20. “Electrolux” in this regard is no different from other manufacturers and also signals problems with water drainage.
We identify the reasons
Washing machines under the Electrolux brand may display the E20 symbol. Some manufacturer models may show errors C2 or E21, which is the same violation. At the same time, a signal sounds twice, notifying the user that a certain problem has arisen in the operation of the equipment. In this case, household appliances cannot perform operations to drain used water or perform spinning as a result of certain reasons that need to be clarified.
If the Electrolux washing machine gives an E20 error, what does this signal mean? Options:
- the pipe or hose is clogged;
- the pump has failed or is clogged with debris;
- there was a malfunction in the system board;
- malfunction of the sensor that measures the required amount of water;
- malfunctions in the operation of the pressure switch wires.
To identify the reasons, it is advisable to call a qualified technician to your home or contact a service center. However, when error E20 “Electrolux” (washing machine) shows, some users would like to save money and carry out the repairs themselves. To do this, you need to know how to identify the problem, as well as how to fix it.
Review of other Electrolux machine errors
In addition to error E20, other malfunctions may occur in Electrolux washing machines. What do the different letters and numbers on the display mean?
e01
This code occurs as a result of a failure in the DSP system. To fix it, it is recommended to check the electrical wiring. If there is no problem with the wiring, it is recommended to replace the DSP unit or drive relay.
e02
DSP is not recognized. An electronic unit test is required.
e03
Error e03 appears if there is a problem in the operation of the heating element. This part needs repair or replacement.
e04
The value e04 indicates a breakdown of the DSP; it needs to be replaced completely.
e11 (in some models e10)
An error occurs if the water level in the tank does not reach the required level within a certain time. The reasons may be problems with the plumbing, blockages in the filter, hose, or malfunctions in the solenoid valves. It is recommended to consider all possible causes and try to eliminate them.
e13
The e13 indicator appears as a result of a leak in the washing machine. These could be problems with the hoses, connections and tank.
e30
The error appears if the operation of the pressure switch is disrupted. The reasons are considered to be a discrepancy between the water level and the program used or a blockage in the compression chamber. It is recommended to test the part and replace parts if necessary.
e32
A faulty pressure sensor is indicated by error E32. It occurs as a result of a violation of the pressure frequency limit or a break in the electrical wiring. After eliminating the causes, the machine should work normally.
e33
Indicator e33 occurs when the water level sensors (heating element and first level) operate inconsistently. This can be provoked by: complete malfunction of parts, blockages in hoses, sudden surges in voltage in the network. It is recommended to check these spare parts and fix the problem.
e34
Error E34 occurs when the simultaneous operation of the pressure switch and anti-scale level 2 is disrupted. It is necessary to check the network voltage, pressure sensors and the pressure switch itself.
e35
If the display shows E35, this means the water level in the tank has been exceeded. As a rule, the main reason for this condition is a malfunction of the pressure switch.
e38
Error E38 means there is a blockage in the pressure switch tube. It is necessary to remove the part and clean it thoroughly.
e40, e41
Such an inscription indicates that the washing machine door is not tightly closed. It is recommended to check the laundry and pack it more compactly.
e43
The E43 icon indicates a broken unit door. It should be replaced with a working one.
e44
The inscription on the E44 display means that the door closing sensor is broken. It is checked and, if necessary, replaced with a new one.
e45
With this indicator, you should check the chain responsible for controlling the lock's triac and eliminate the gaps.
e50
When the message E50 appears on the screen, you need to check the control triac, tachometer and its parts, control board, and drive motor reverse. Such an error may also indicate bearing deformation.
e51
The icon indicates a triac failure. The part is pulled out and carefully checked, if necessary, replaced with a new one.
e52
Error E52 indicates that the electronic controller has stopped receiving a signal from the drive motor tachometer. Check the sensor and fix the problem.
e54
Malfunction of one of the two contact groups of the drive motor reverse relay. The part needs to be checked and replaced if necessary.
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e55
The inscription E55 on the display indicates an open circuit in the engine circuit. It is recommended to replace the wiring or the motor itself.
e57
A similar error occurs when the current exceeds 15A. It is recommended to check and replace the wiring, motor or electronic unit.
e60
The E60 sign appears when the temperature in the cooling radiator is exceeded. The error can be eliminated by replacing the electronic unit.
e61
The error appears when diagnosing the washing machine, and not during its operation. This means that the water does not reach the required temperature within a certain time. It is recommended to check the resistance of the heating element.
e62
Error E62 means that the water temperature reaches 88 degrees too quickly (less than 5 minutes). The temperature sensor should be checked.
e66
The icon appears when the heating element relay is broken. The part is carefully checked and replaced as necessary.
e68
The e68 value occurs when there is a current leak. It is recommended to check or replace the heating element or motor, and be sure to check the control board.
e70
The temperature sensor circuit is broken. It is necessary to “ring” each element to identify a violation.
e85
Error E85 appears when the circulation pump or thyristor malfunctions. It can be fixed by replacing the pump or electronic unit.
e90
The icon indicates a broken connection in the control and indication board. You should check the contacts and the module itself, and replace broken parts if necessary.
e91
Broken contacts between the interface and the main unit. It is recommended to conduct a thorough diagnosis and troubleshoot.
eb0
When this icon appears, you need to check the power supply and, if necessary, use a voltage stabilizer.
ed4
This error occurs as a result of a power failure during the washing-drying process. Check all parts and electrical circuits. Sometimes it helps to remove the plug from the socket and install it with the other side.
ef0
Problems with water drainage. Reasons: clogged hose, malfunction of the drain pump. Check the condition of the hose.
ef2
There is a blockage in the drain hose or the presence of a large volume of foam. It is recommended to check the hose and monitor the quantity and quality of the powder.
eh0
This error indicates low voltage in the network. Using a voltage stabilizer or using the machine during periods of minimal load on the network will help.
f10
There is not enough water in the tank. Occurs as a result of a malfunction in the water sensor or in the software board.
f20
The indicator occurs when there are problems in draining water. It is recommended to check the drain hose, pump or pump.
In most cases, such errors can be eliminated on your own if you approach the work responsibly and carefully.
Sequencing
Before diagnosing and troubleshooting, you must:
- turn off the power supply;
- disconnect the water hoses;
- place household appliances in a convenient place for inspection.
To avoid flooding everything around, before disconnecting the drain hoses, you should release all the accumulated water from them. In this case, you can already get a preliminary picture of the problem. So, if the liquid pours out freely, this may indicate a clogged drain or a clogged pump. In this case, it is necessary to clean all the components that are located at the bottom of the front wall of the washing machine. Sometimes the problem may be with the filter. If it becomes clogged, it is specially washed and cleaned of dirt.
Useful tips
The following recommendations will help maintain the functionality of the drainage system:
- Items with large decor, plastic locks, beads and other accessories are recommended to be washed in special mesh bags with a drawstring or zipper.
- While washing, you should listen to the sound of the SMA. An abnormal grinding or knocking noise may indicate a foreign object in the drum or tank.
- If there are no breakdowns, every six months it is necessary to run the diagnostic mode and check the contacts of the pump and the electronic unit. Oxidized tracks are cleaned with alcohol, phosphoric acid or a special solvent.
- To completely remove water from the pump after washing, you need to unscrew the drain filter immediately after the end of the cycle. Liquid left inside shortens the life of the part and leads to a musty smell.
Methods for cleaning a drain pump
Any Electrolux washing machine has standard technical characteristics. Error E20, regardless of the model, means problems with draining water. In this case, the root cause is often the drain pump. Therefore, when diagnosing, it is necessary first of all to check the functioning of the riser and siphon. If the problem is not with them, then you should remove the drain pump for diagnostics and the filter. To do this, follow the instructions below:
- Unscrew the fastener using a screwdriver.
- Remove the back cover from the household appliance and put it aside.
- The wiring that connects the pressure switch and the pump must be disconnected. For unsure users, experienced craftsmen advise pre-photographing the correct connection in order to avoid errors during further assembly.
- Unscrew the bolt located at the bottom of the device.
- Remove the retaining pump, retaining pipe and hose.
- Unclench the clamps.
- Pull out the pipe and remove the pump.
Any Electrolux washing machine has a standard technical device. Error E20 most often occurs as a result of a clogged pump. If you disassemble equipment yourself, it is recommended to photograph not only the electrical wiring, but also the entire disassembly process in stages. This way you can later assemble everything correctly.
Error resolution methods
Before you begin troubleshooting error E20, first turn off the power to your Electrolux . After carrying out the above manipulation, unscrew the drain hose and release all the water through it. Now you need to get all the laundry out of the drum, and going through the list from above, start looking for the error.
Important:
If, while you were releasing the water, it flowed out without any delay, then your siphon or riser could simply be clogged, or the pump could be clogged.
After checking the sewer system, we proceed to checking the drain pump and filter mesh. Carefully unscrew the part and remove it from the body of the washing machine, then thoroughly clean it with a needle, and then rinse under running water. In order to get to the pump of the Electrolux washing machine, you will have to remove the back panel. To do this, you need to do the following manipulations:
- Unscrew the four screws that secure the back cover.
- Remove the back cover.
- Disconnect all wires going to the pressure switch from the pump.
- Unscrew the pump fixing bolt in order to dismantle the part without any difficulty.
- You need to loosen the clamps on the drain pipe and hose.
- Remove the pump.
- Disconnect the pipe from the fluid tank.
After completing all the manipulations, we inspect and, if necessary, clean the pipe. You can clean the drain hose of your washing machine using a special cleaning cable.
Diagnostics of the pump for malfunction
The Electrolux washing machine displays error code E20 in case of problems with blockages or with the circuit board. If the cause is a clogged pump, then after removing it it is necessary to carry out diagnostics. To do this, remove the cover and inspect the impeller. Here you can find the accumulated ones:
- wool;
- hair;
- threads;
- other small debris that interferes with normal functioning.
The impeller should be thoroughly cleaned and wiped dry. After this, the operating condition of the pump is diagnosed using a multimeter. By applying probes to its surface, you need to observe the indicators on the display. If the resistance is normal and the device is working properly, then numbers of 200 ohms will be displayed. If the indicators differ from the norm, then you will need to replace the part with a new one.
Pumps are sold in specialized stores, service centers, and can also be ordered online. However, it is necessary to take into account the model of the washing machine and select all components strictly in accordance with the data specified in the instructions.
Preventing blockages and malfunctions
In order to avoid malfunctions in the operation of the washing machine, you must:
- For washing, use non-hard water to avoid scale.
- Use high quality washing powders.
- When loading things, make sure that no foreign objects get into the drum along with the things.
- From time to time, check the condition of the hose, drain filter, pump and other components.
With proper use, the machine can serve you for a long time without losing the quality of the wash.
In conclusion, we can say that the E20 error is not as terrible as it might seem from the very beginning. Often you can solve this problem yourself without any problems, but in rare cases you need to seek the help of a specialist, because only a specialist can fix your device.
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Assembling the washing machine
If the Electrolux machine gives an E20 error, what to do in this case is described above. But after fixing the problem, it is important to properly assemble the household appliances. To do this, an inexperienced master can be guided by photographs taken during the work. The machine is then connected to the water supply, drain and network to check its functionality. To do this, run a test wash. During this process, it is necessary to carefully monitor the behavior of household appliances.
If it is clear that after replacing the pump and cleaning all components, the problem persists, then you will need to check the operation of the electronic sensor. It senses the water level and independently gives the board a control signal. Error E20 in Electrolux often occurs due to damaged wires. The presence of a problem with the pressure switch is indicated by codes E32 and E11.
Error E20 - when you can fix it yourself
The 20th error in the Electrolux SMA does not always indicate a breakdown. Here is a list of reasons that you can fix on your own:
- Drain filter clogged. The filter protects the drain pump from small debris from clothing pockets. When the filter is clogged, water leaves the tank slowly or does not drain at all. Clean the filter yourself using our instructions, or order a cleaning service.
- The drain hose is kinked or squashed . Inspect the drain hose: if you find kinks, creases or places of compression, release it.
- Blockage in the sewer . The SMA is often connected to the sink siphon, which often becomes clogged. Due to the blockage, the water cannot drain and the machine displays an error. It is necessary to remove the blockage: yourself or by calling a plumber E 20.
- One-time control module failure . Sometimes errors in the SMA appear due to “glitches” of the control module. It is necessary to reboot the module: to do this, disconnect your Electrolux from the power supply for 10-15 minutes. Perhaps the machine will “sag” and the error will disappear on its own.
System board diagnostics
Error E20 in Electrolux may indicate problems with the system board. If the pressure switch and wires are working properly, then you need to check the electronics. But it is difficult for an unqualified user to do this, so the manufacturer recommends that in this case, contact a service center or a specialist who knows the intricacies of electronics. In this case, the specialist will not only carry out diagnostics, but can also identify the real problem and eliminate it.
The control board in Electrolux washing machines rarely breaks down. Usually, when error code E20 occurs, the problem resolves itself.
How to fix it?
In some cases, a malfunction with code E20 can be eliminated on your own, but only if the cause is correctly determined.
The first thing you need to do is turn off the equipment and drain all the water through the hose, then remove the bolt and inspect the machine.
Pump repair
Finding out where the pump is located in an Electrolux brand washing machine is not so easy - access is only possible from the rear. To do this, you need to perform the following sequence of actions:
- open the screws located at the back;
- remove the cover;
- carefully disconnect all wires between the pump and the control unit;
- unscrew the bolt located at the very bottom of the SM - it is he who is responsible for holding the pump;
- remove the clamps from the pipe and pump;
- remove the pump;
- carefully remove the pump and wash it;
- Additionally, you can check its resistance on the winding.
Pump malfunctions are quite common; they are often the cause of breakdowns of washing machines. Usually, after completely replacing this part, the operation of the unit is restored.
If a positive result is not achieved, then the fault lies elsewhere.
Removing blockages
Before you start cleaning the filters, you need to drain all the liquid from the washing machine; for this, use the emergency drain hose. If there is none, you will need to unscrew the filter and bend the unit over a basin or other large container; in this case, draining is done much faster.
To remove blockages in other parts of the drain mechanism, you must perform the following steps:
- check the functionality of the drain hose, for which it is separated from the pump and then washed with strong water pressure;
- check the pressure switch - to clean it, blow it with strong air pressure;
- If the pipe is clogged , then you can remove the accumulated dirt only after completely disassembling the machine.
In order to determine the cause of the error in question in Electrolux brand machines, you need to be extremely careful. It is very important to carry out a gradual inspection; the filter should be subjected to the initial inspection. The machine should be inspected every 2 years, and the filters should be cleaned at least once a quarter. If you have not cleaned it for more than 2 years, then disassembling the entire unit will be a pointless step.
It is also necessary to take care of your equipment: after each wash, you need to wipe the tank and external elements dry, periodically resort to means to remove plaque, and buy only high-quality automatic powders.
The occurrence of error E20 can be avoided if you use water softening compounds during the washing process, as well as specialized laundry bags - they will prevent clogging of the drain system.
By following the listed instructions, you can always carry out all repair work on your own.
But if you do not have experience in the relevant work and the equipment necessary for carrying out repair work, then it is better not to take risks - any mistake will lead to aggravation of the breakdown.
For information on how to resolve error E20 on an Electrolux washing machine, see below.
How to prevent problems from occurring in the future
SMA "Electrolux" shows error E20 in case of mechanical failures in draining water. To prevent problems from occurring in the future, you must follow all recommendations for operating the washing machine. They are described in detail in the instructions supplied with the household appliance.
In particular, you should use only automatic washing powder, avoiding products intended for manual cleaning of laundry. It is also necessary to regularly clean the internal parts of the product with special means. To do this, water softeners are purchased in stores. It is recommended to periodically remove the filter and wash it thoroughly.
According to the manufacturer and many users, these rules are easy to follow. But if you follow them, you can avoid the appearance of error E20 on the display and subsequent repairs.
Prevention of the problem
To prevent error E20 from appearing, you must:
Follow the instructions for use of the SMA.- Protect the electronic unit and pump with a stabilizer or voltage relay.
- Clean pockets and recesses of clothing from foreign objects (nuts, hairpins, coins, etc.).
- Clean the drain filter between washes.
- When replacing a pump or ECU, install high-quality branded spare parts, checking their performance using a multimeter.
Let's sum it up
If the user finds error code E20 on the display of his Electrolux washing machine, this may indicate a malfunction in the drainage system. You can get rid of the problem yourself if you accurately identify the cause and follow the instructions for eliminating it. However, if you do not have the skills to work with the internal contents of the washing machine, then it is better to contact a qualified technician. Usually the problem does not require expensive repairs. The most common cause is a clogged drain hose, sewer, debris in the filter, or a clogged pump.
Rarely, error E20 may indicate damage to the wiring or pressure switch. The board may also be faulty, which is the exception rather than the rule. In the latter case, it is not recommended to fix the problem at home, unless the technician has all the necessary skills.
Conclusion
After you experience error E 20 in your Electrolux washing machine, there is no need to rush. It is necessary to check all the nodes step by step, from the simplest to the most complex. If you haven’t cleaned the drain for about two years, you don’t need to disassemble the automatic machine, just look into it, perhaps the whole reason lies precisely in this. If you follow all the rules for operating household appliances, use only automatic washing powder, use water softeners and air conditioners, and wash clothes in a bag, then you will never encounter this error.
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- 10 best Electrolux washing machines according to customer reviews
- 10 best ATLANT washing machines according to customer reviews
- 10 best built-in washing machines
- 10 best washing machines under 15,000 rubles according to customer reviews
Possible faults requiring repair
The appearance of code E20 is a good reason to contact a specialist. Failures in which Electroluxes produce twentieth errors are quite varied. According to the experience of RemBytTech service engineers, the following nodes are most often affected.
| Signs | Breaking | Repair or replacement | Cost* (work only) |
| The Electrolux machine stopped with water, E20 is lit on the display. If you enter the service mode, the code E21 is displayed. | Drain pump. Most likely, it burned out due to debris getting into it or power surges. | The faulty pump is replaced with a new one. | from 1800 rub. |
| Blockage in the drain path. Most often, blockages occur in the drain pipe, filter, hose or sewer. Due to the blockage, the water cannot drain or it does so too slowly. As a result, the machine issues an emergency code. | The technician sequentially checks: sewerage, drain hose, pump, drain filter, drain pipe. Once a blockage is detected, it removes it. | from 1300 rub. | |
| The washing machine does not drain water and produces E20. | Pressostat (water level switch). The sensor is probably stuck in the “empty tank” position. The breakdown may be related to:
| The technician examines the pressure switch and, based on the nature of the damage:
| from 1800 rub. |
| The drain does not work and the machine freezes on the wash cycle with error E20. In service mode, Electrolux shows errors E23 or E24. | Control module. The radio elements have failed or the tracks in the drain pump circuit have burned out. If in service mode the machine shows E23, the pump control triac has burned out, E24 means a malfunction of other board elements in the drain pump circuit. | The technician diagnoses the control module and, based on the nature of the malfunction:
| from 2300 rub. |
| SMA Electrolux does not drain water and writes code E20. | Damage to wiring or contacts in the pump circuit. Most often, the wiring suffers from vibrations when the machine is operating, the contacts rot or burn out. In the private sector, the damage is caused by mice or rats. | The wizard determines the location of the break and:
| from 1700 rub. |
* Prices are indicated only for the work of the master. Spare parts are paid extra.
If your Electrolux washing machine has stopped running with water and shows E 20, contact specialists by phone:
+7 (495) 215 – 14 – 41
+7 (903) 722 – 17 – 03
Or in online form.
We have extensive experience in repairing Electrolux washing machines. A specialist will come directly to your home within 24 hours from the moment you call, find out the cause of the breakdown and fix the problem. The work will be guaranteed for up to 2 years. Contact us!
